Refund policy

Refund Policy (Final Sale)

Final sale

All shipping containers are final sale. We do not accept returns once a container has been delivered or picked up.

Why: containers are heavy freight with graded conditions, unique IDs, and site-specific delivery. Once placed, the unit is no longer practical to restock.

What we will make right

We will repair, replace, or refund at our option if any of the following occurs:

  • Wrong item or grade was delivered compared to your order confirmation

  • Material defect exists that contradicts the stated condition at delivery

  • Reefer units fail a Pre-Trip Inspection when sold with PTI documentation

Any remedy requires that the issue is documented within the claim window below.

Inspection at delivery

Please inspect with the driver:

  • Verify container ID/serial and grade match the order

  • Open and close doors, check operation and seals

  • Quick look at roof and interior where safely accessible

  • Driver can take photos in place for your records

Once you accept placement, cosmetic wear consistent with the grade is not a defect.

Claim window and how to file

  • Timeline: within 48 hours of delivery or pickup

  • Email: info@seacancanada.com

  • Include: order number, container ID, description of the issue, photos of all sides, doors, floor, and any concern

We will confirm next steps in writing. Do not move or modify the unit until we respond.

Non-returnable items

  • All containers (new One Trip, CW, WWT)

  • Special orders or modified units (open side, double door, open top, flat rack, reefers, custom paint, vents, doors, electrical, insulation)

  • Any unit that has been moved, altered, cut, welded, or painted after delivery

Delivery and fees

Delivery charges are non-refundable once a unit has dispatched. If a remedy requires pickup or swap due to our error, we cover related freight. If site access is not ready for a scheduled pickup or swap, a second-attempt fee may apply.

Exchanges

No exchanges. If we approve a remedy, it will be repair, replacement, or refund at our discretion based on availability and logistics.

Orders with financing

If financed, approved refunds are sent to the lender under your financing agreement. Interest or lender fees already incurred may be non-refundable.

Jurisdiction note

This policy applies to sales in Canada. Consumer cooling-off rules for EU markets do not apply. Your statutory rights, if any, remain unaffected.

Questions? info@seacancanada.com